Frequently Asked Questions
Everything you need to know about shopping with Zumra Jewels.
What materials are used in Zumra Jewels pieces?
We use high-quality materials including 18k gold plating over stainless steel, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided Zumra pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Jewelry must be unworn, in its original packaging, and with all security tags intact to qualify for a full refund.
Do you offer a warranty on your products?
Yes, Zumra Jewels provides a 12-month warranty covering any manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' options at checkout.